Privacy Policy

Information You Provide

You may choose to provide information to us when you:

• Contact us through the website
• Schedule or request a conversation
• Communicate with us by email, phone, text message, or another business channel
• Complete the Business Friction Snapshot
• Request or receive services from Productive IT Partners

Depending on the interaction, this information may include:

• Your name
• Email address
• Phone number
• Business or organization name
• Job or business role
• Information included in messages, inquiries, or correspondence
• Scheduling information
• Information about your business systems, processes, vendors, workflows, responsibilities, or operational concerns

Business Friction Snapshot

The Business Friction Snapshot is designed to help business owners identify areas that feel dependable, inconsistent, or worth further attention.

When you complete the Snapshot, we collect the responses you choose to provide. These may include ratings and comments concerning areas such as business processes, information organization, administrative work, onboarding, accounts and permissions, vendors and applications, system reliability, and technology ownership.

Snapshot information may be used to:

• Generate or maintain your Snapshot record
• Help you understand the current state of your business technology
• Identify topics that may deserve further discussion
• Support a conversation you choose to have with Productive IT Partners
• Improve the usefulness of the Snapshot and related services

Submitting a Snapshot does not obligate you to purchase services or enter into a business relationship with Productive IT Partners.

Information Collected Through the Website

Like most modern websites, our website may automatically receive limited technical information when you visit it.

Depending on the website features and settings in use, this may include:

• IP address
• Browser and device information
• General location derived from technical information
• Pages viewed
• Referring pages or websites
• Date and time of visits
• Website performance and usage information

Our website may also use cookies or similar technologies that are necessary for website operation, security, analytics, or functionality.

You can manage cookies through your browser settings and, where available, through website privacy controls.

How We Use Information

We may use information we collect to:

• Respond to inquiries
• Schedule and conduct conversations
• Understand a business's needs or operational circumstances
• Provide requested services
• Operate the Business Friction Snapshot
• Communicate about an existing or developing business relationship
• Coordinate projects, vendors, systems, or other requested work
• Maintain appropriate business records
• Improve our website, processes, services, and customer experience
• Protect our systems, website, and business from misuse or security threats
• Comply with applicable legal or regulatory obligations

We do not use information collected through the Business Friction Snapshot to publicly identify or profile your business without your permission.

Business Communications

If you provide contact information to Productive IT Partners, we may use it for ordinary business communications related to your inquiry, scheduled conversation, requested service, project, or existing business relationship.

These communications may occur by email, telephone, text message, or another channel you have chosen to use with us.

You may ask us to stop nonessential text or email communications at any time.

Service Providers and Business Systems

Productive IT Partners uses third-party technology providers to operate the business.

These may include services used for:

• Website hosting and forms
• Email and productivity
• Scheduling
• Information storage and organization
• Business workflows
• Communications
• Accounting and administrative operations

For example, information submitted through the Business Friction Snapshot may be stored in our private Notion workspace.

These providers may process information on our behalf as necessary to perform the services we use them for. We seek to use reputable providers appropriate to the needs of the business.

Use of third-party platforms may also be subject to those providers' own privacy policies and terms.

How We Share Information

Productive IT Partners does not sell personal information.

We also do not provide personal information to third parties for their own advertising or promotional purposes.

Information may be disclosed when reasonably necessary to:

• Use service providers that operate systems on our behalf
• Provide services you have requested
• Coordinate with vendors, specialists, or other parties when you have asked us to do so or when reasonably necessary for requested work
• Comply with law, legal process, or lawful government requests
• Protect the rights, security, or property of Productive IT Partners, our clients, or others

If the ownership or structure of Productive IT Partners changes in the future, information may also be transferred as part of a legitimate business transaction, subject to appropriate protections.

Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including to:

• Maintain an active or prospective business relationship
• Provide requested services
• Maintain appropriate business records
• Resolve disputes or inquiries
• Meet legal, accounting, or administrative obligations

Information that is no longer reasonably needed may be deleted, anonymized, or securely retained where required for legitimate business or legal purposes.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, disclosure, alteration, loss, or misuse.

No website, cloud platform, communications system, or method of electronic storage can be guaranteed to be completely secure. We therefore cannot promise absolute security.

We also encourage clients and website visitors to avoid sending passwords, security credentials, or other highly sensitive information through ordinary email, website forms, or the Business Friction Snapshot.

Your Choices

You may contact Productive IT Partners to request that we:

• Correct inaccurate personal information
• Update your contact information
• Delete information we maintain about you where appropriate
• Answer questions about how your information has been used

Some information may need to be retained for legal, security, accounting, contractual, or legitimate business purposes.

Privacy rights can also vary depending on where you live and the laws that apply to your information. Where applicable law provides additional rights, we will respond to qualifying requests accordingly.

Client Engagements and Confidential Business Information

This Privacy Policy primarily describes information collected through the Productive IT Partners website, Business Friction Snapshot, inquiries, and ordinary business communications.

During an actual client engagement, Productive IT Partners may be entrusted with additional business information or access necessary to perform agreed-upon work.

The handling of information, systems, credentials, access, and confidential business material within a client engagement may also be governed by the applicable service agreement, confidentiality terms, or other agreement between Productive IT Partners and the client.

Children's Privacy

Productive IT Partners provides business-to-business services and our website is not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our website.

Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, technology providers, or business practices change.

When we make changes, we will post the revised policy on this page and update the Last Updated date above.